Refund policy
Return and Refund Policy – viteCart
Thank you for shopping at viteCart (vitecart.online)! We appreciate your trust in our store. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You may request a return within 2 days of receiving your order.
To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories.
Please note that products that have been used, damaged due to customer negligence, or returned without their original packaging may not be eligible for a return, except where the product is defective or incorrect.
2. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 7–14 business days through a mutually agreed payment method, depending on the payment method and processing time.
For Cash on Delivery (COD) orders, refunds may be issued through a bank transfer, mobile wallet, or another agreed payment method.
3. Return Shipping Costs
Customers are responsible for return shipping costs if they return a product because they changed their mind or no longer need it.
However, if you receive a defective, damaged, or incorrect product, viteCart will cover the return shipping costs, subject to verification.
4. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: cartnexana@gmail.com
Please include the following information in your return request:
Your order number
- The name of the product
- The reason for the return
- Photos or videos of the product, if it is defective, damaged, or incorrect
Our support team will guide you through the return process. Please do not send any product back before receiving return instructions from our team.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us within 2 days of delivery. Include your order number and clear photos or videos showing the issue.
After verification, we will guide you regarding a replacement, return, or refund, as applicable.
6. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Store: viteCart
Website: https://vitecart.online/
Email: cartnexana@gmail.com
We value your trust and are committed to providing you with a reliable and satisfying shopping experience.
Thank you for choosing viteCart!